Shipping & Policies
Welcome
Welcome to our online glass art shop! We specialize in handmade glass jewelry which includes: cosmic universe amulets, turtles, hearts, as well as vessels for your special things. Quality borosilicate (Pyrex) glass is used for each and every piece.
"handcrafted with care and creativity"
Payments
We accept credit cards and paypal.
Shipping
VALENTINE SPECIAL!!! NOW 50% OFF EXPEDITED SHIPPING,
TRACKED - 5 BUSINESS DAYS
Standard Shipping
All orders are shipped within 1-2 business days.
We also offer faster Expedited shipping upgrades which provide tracking. See below for more details.
CANADA:
~ "Standard Air Mail" delivers in an estimated 2-10 business days for $2.00 US (No Tracking)
~"Xpresspost Canada" - Tracked and Insured 1-3 business days (Guaranteed) for $16.00 US
UNITED STATES:
~ "Air Mail Light Packet" delivers in an estimated 5-14 business days for $6.00 US (No Tracking)
~ "Expedited Parcel" delivers in an estimated 5 business days for $18.00 US
INTERNATIONAL:
~Standard light packet air, which delivers in an estimated 7-14 business days for $8.00 US
(No Tracking)
~Tracked Packet insured - International - delivers in an estimated 9 business days for $32.00 US
If you would like your parcel tracked please make sure to select one of the upgraded options at checkout.
Please Note: There may be some oversized items with adjusted shipping costs.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
We are happy when you are happy!!
When picking your piece(s) make sure to check the size and read descriptions carefully. We take special time to photograph each piece and hope it helps you chose the perfect items.
Thanks so much and enjoy your browsing!
Additional
Custom pieces?
Yes, please contact us if you would like a custom piece. We would be delighted to accommodate your request.
Do you have other sizes?
Yes, we offer a range of sizes. If you would like a piece of glass jewelry in a size other than the ones stated on Etsy contact us at glassypendants [!at] gmail.com
How durable are your glass pieces?
Our glass is made from borosilicate (Pyrex) which is a scientific grade glass also used in chemistry labs. This is one of the strongest types of glass to use with a torch. If you ever have a problem with your piece please contact us and we would be happy to help you.
How is a piece measured?
Diameter is measured from right to left of the pendant in inches.
How should I store my glass piece?
Each piece comes with a complementary elegant satin jewelry bag. When your glass piece is not in use, you can use this bag to store it.
What should I do if my cord comes undone?
Please contact us at glassypendants(at)gmail.com for instructions on how to tie a double slip knot with your cord.
What should I do if I need a repair later on?
If you ever require a repair, please contact us and we will do our best to repair your cherished gift! Please note that we charge a small fee for repairs.
Frequently Asked Questions
Wholesale availability
Yes, on custom orders of $499 USD or more. Great for gift shops or anyone interested in selling at there local markets or festivals.